QA Onboarding Process

Here’s what you can expect from the Mindful QA onboarding process.

Step 1: Test Coverage

QA Onboarding Process Contract (contract icon with pen signing at bottom)

We don’t require any long-term contracts. Our simple agreement only has a minimum of 20 hours! Before we start testing, we’ll make sure we’re on the same page about test coverage, including hours and devices/browsers.

Step 2: Let the testing begin!

QA Onboarding (contract icon with checkmarks on the paper and a cursor icon hovering)

We’ll make sure we’re set up with access to the app or site, and prepare to dive in. Even if your devs are running behind schedule, we’re flexible. We usually only need one week’s notice to start testing.

Step 3: Reporting Bugs

QA Onboarding Process (magnifying glass icon with bug in it)

We’ll start reporting bugs as we find them. Your developers can even start fixing the first issues while testing is in progress. We’ll keep you in the loop on the testing timeline before we even start, so you’ll know exactly how to plan around it.

How do we get started?

In terms of what we need in order to start testing, we’re flexible based on what works best for you. For example, some clients only provide access to the app build(s) or website URL. This can be helpful when you want to see which aspects testers will find user experience issues in without having internal instructions. Other times, clients provide detailed notes about how each area should work, and design files to check each section against. We’re very open on that front and used to working with whatever amount of detail works best for the client.

How do you communicate?

Before we start testing, we’ll let you know the timeline, so you’ll know exactly when to expect final results. During testing, you’ll be able to see bug reports as they come in (either via spreadsheet or in your bug tracking system). If your team has a Slack, we’re also happy to create a shared channel if needed.

How soon can you start?

We usually only need one week’s notice. Contact us for our current availability.

How many hours do I need?

It’s common for clients to be unsure of how many hours of testing their app or website needs. And that’s okay! We’re happy to advise. We want to make sure that we work with your budget, so you won’t feel pressured to use more hours than you need. If you’re not sure where to start, we offer two simple ways to help you decide: 1. We can stay within an hours cap of your choice. We have a 20 hour minimum per project, and you can cap testing at any amount of hours above that. We’ll do as much testing as possible until reaching the hours limit. If testers find that it could use more testing, we’ll let you know the status. But you can rest assured that we won’t do more hours unless you request or approve them. Any amount of testing is still better than none, especially for finding critical issues! 2. We can provide a custom recommendation. If you send us a link to your website or app, we can review it and let you know how many hours it could use, based on our extensive experience testing hundreds of websites and apps. You still won’t be under any obligation to use that amount of hours! It will be a personalized recommendation, and you can still cap hours at a lower amount.

How do you bill?

We send an invoice at the end of the work for that month, and payment won’t be due for another two weeks (net 14). We accept payment via direct deposit, credit/debit card, check, and cryptocurrency (BTC, ETH, DIVI).

Looking for more steps? We keep it easy.

Once the QA onboarding process is complete, you can come and go as you please. Whether you need a full-time QA tester for the foreseeable future or just 20 hours every few months, you’ll never get billed for hours you don’t use.

Contact Us

We’ll be happy to tell you more about our QA onboarding process or our hourly pricing rates. You can contact us using the form below, or email us at contact@mindfulqa.com. You can also call or text us at 310-272-5746.

FAQs

Are all of your staff located in America?

Yes! 100% of our staff — from management to testers — are located in the USA. Our headquarters are in Los Angeles, and we have software testers in every American time zone.

How experienced are your testers?

All of our testers have years of experience testing websites and mobile apps. As far as we know, we’re the only software testing company consisting solely of highly experienced American testers. If you’re looking for offshore software testing services, we’d still be happy to refer you to the best option for your budget.

What types of software do you test?

We test websites, mobile apps, and other software of all shapes and sizes. We also have exclusive partnerships with other QA vendors, so we can get you discounts on security, game, crowd testing, and any other type of testing.

What browsers and devices do you test on?

We can test across 200+ browser/device combinations. With every client, we also take budget into account before recommending a scope for compatibility testing. See below for examples of browsers, operating systems, and devices we can test on. Browsers:

Chrome (going back up to 30 versions)
Firefox (going back up to 30 versions)
Safari (going back up to 10 versions)
Microsoft Edge (going back up to 5 versions)
Internet Explorer (going back up to 6 versions)

Operating Systems: macOS:

Catalina
Mojave
High Sierra
Sierra
El Capitan
Yosemite
Mavericks
Mountain Lion
Lion
Snow Leopard

Windows:

iOS:

Android OS:

Devices: iPhone:

12
11
11 Pro
11 Max
XS
XS Max
XR
X
8
8+
7
7+
6
6S
6S Plus
5S
SE

iPad:

Pro 12.9
Pro 11
Pro 9.7
6th gen
5th gen
4th gen
3rd gen
2nd gen
Air (1, 2, or 2019 version)
Mini (2, 3, 4, or 2019 version)

Android:

Galaxy S20
Galaxy Note 20
Galaxy Note 20 Ultra
Galaxy S10
Galaxy Note 10
Galaxy Note 10+
Galaxy S9
Galaxy S9+
Galaxy S8
Galaxy S8+
Galaxy S7
Galaxy S6
Galaxy S5
Galaxy S4
Galaxy A8
Galaxy Note 9
Galaxy Note 8
Galaxy Note 4
Galaxy Note 3
Google Pixel 4 XL
Google Pixel 4
Google Pixel 3 XL
Google Pixel 3
Google Pixel 2 XL
Google Pixel 2
Google Pixel 1
Google Pixel 1 XL
LG G6
LG G5
LG G7
LG G8
Moto X

…and many more.

Do you require long-term contracts?

Nope! Our software testing minimum is only 20 hours. After that, whether you never need QA services again or only want 10 hours of testing here and there, you have total flexibility.

How soon can you start?

We can often start within days of receiving your request.

Can you help figure out what kind of testing I need?

Of course! We’d love to learn more about your situation. We can recommend software testing options based on your budget and needs.

What type of clients have you worked for?

We work with everyone from big companies to small start-ups to non-profits. You can check out our QA portfolio to learn more.

Do you offer discounts to non-profits?

We do! If you’re a non-profit, we’d love to give you a discount. Simply contact us to find out more. We also donate 10% of profits to non-profits and charities.

What's the process for moving forward?

We make our onboarding process as flexible as possible. You can check out our QA onboarding process to learn more.

How much do your software testing services cost?

To find out our hourly rates, you can contact us using the form. You can also email us at contact@mindfulqa.com, or call or text us at 310-272-5736.

Our workers have tested apps and websites for:
{"infinite":"true","pause_on_hover":"true","adaptive_height":"false","items":"5","auto_play":"true","speed":"600","rtl_mode":"false","dots":"true","dots_mobile":"true","nav":"false","nav_mobile":"false","slides_to_scroll":"1","slides_to_scroll_mobile":"1","lcp_row":"1","auto_play_speed":"3000","draggable":"true","swipe":"true","lazy":"false","carousel_mode":"standard","center_mode":"false","center_mode_padding":"60px","vertical":"false","nav_type":"nav_arrow","items_desktop":"4","items_desktop_small":"3","items_tablet":"2","items_mobile":"1","nav_arrow_type_horizon":"angle_arrow_horizon"}